Privacy Policy

CostumeBox - Privacy Policy

This policy outlines the privacy practices for CostumeBox; what information we gather when you complete your transaction with us, how we use it and how you can correct and change it. We treat your personal information and online privacy with the utmost important. CostumeBox complies with all applicable Australian data protection and consumer legislation for online retail. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. This policy only outlines our activites from our servers.

General Privacy Information

CostumeBox contains links to third party internet sites and services that may collect data if you were to enter their site. They each have separate privacy and data collection practices that are independant of their own company and therefore CostumeBox has no responsibilty or liablity of these practices, actions or the content on their websites. While we strive to protect your personal information please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website, that information could be collected and used by others. CostumeBox can't fully ensure the security of information you transmit to us. Any information you transmit online you do so at your own risk and you are responsible for maintaining the secrecy of your passwords and account information.

Use of Information

When shopping at CostumeBox we will ask you for pertinent information to your order such as name, email address, billing address, delivery address, phone number and your product selections. We may also collect information about where you are on the internet (i.e. the URL that brought you to us, your IP address, browser type, device use, pages of our website viewed, and search terms entered on our site, regardless of being registered with our site). What you say to us on the phone or what we collect through the use of cookies is used for improving quality of service, targeting promotions and refining our product offerings to you. When you register as a user or check out as a guest on CostumeBox's website, we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the ubsubscribe function within the electronic marketing material.

The information we ask you for during checkout is stored on a secure; CostumeBox will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. We will not share you email address or personal information with thrid parties or make public any data entered while placing your order. The only information we won't retain is your credit card or banking details. Once you submit a transaction through our site the details are sent to a secure third party who process this information.

Registration with CostumeBox

Customers can register with our website to make purchasing easier through the site and the receive benefits such as discounts, points and promotional emails. You will be given a member ID and Password to keep your information secure. The information you store here is used to contact you when necessary for customer service reasons. Unique identifiers, such as member ID and Passwords are collected to verify the user's identity and for use as account numbers in our record system. All information stored in your account is kept on a secure server.

Online Security

CostumeBox utilizes a variety of security measures to maintain the safety of your personal information. When purchasing from CostumeBox your credit card details are not stored in our systems in accordance with PCI-DSS standards. When purchasing from CostumeBox your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. If you choose to modify your file. If you want to change your password a customer service representative will reset it to a new one for you after you have identified yourself. CostumeBox employs a third party audit company to perform additional site security audits.

What are Cookies?

CostumeBox will use cookies to keep track of your current shopping session and personalise your experience. This is mandatory for a shopping basket function to work properly. Cookies are short pieces of data that are sent to your computer when you visit a website later on visits, this data is then returned to that website. Cookies allow CostumeBox to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with a better service. We also use cookies (and similar browser data, such as Flas cookies) for fraud prevention and other purposes. If you web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Google reCAPTCHA

CostumeBox utilises the functionality of Google reCAPTCHA across the site. Google reCAPTCHA is a system designed to establish that a computer user is human, it is not visible on the site, but is working in the background to protect the site and your information from robotic-type attacks. Further information regarding the information Google collects can be found on their Privacy Policy and Terms and Conditions pages.