Terms and Conditions

Terms & Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to CostumeBox.com.au Pty Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CostumeBox.com.au Pty Ltd. We reserve the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CostumeBox.com.au Pty Ltd reserves the right at any time after your order to accept or decline your order for any reason. CostumeBox.com.au Pty Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. CostumeBox.com.au Pty Ltd is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by CostumeBox.com.au Pty Ltd. One discount code may be used per transaction.

Use of Information

All of the information CostumeBox.com.au Pty Ltd collects, both what you tell us and what we collect through the use of cookies, is "aggregated" -- meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on CostumeBox.com.au Pty Ltd. We may use only the anonymous click stream data to help our advertisers deliver better-targeted advertisements.
CostumeBox.com.au Pty Ltd will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. Ther may be cases in which some of your personal information may be used by CostumeBox.com.au Pty Ltd to target e-commerce promotions and telemarketing activities such as email offers. In addition, it may be shared with third parties who assist CostumeBox.com.au Pty Ltd in producing its Web sites or provide a service to CostumeBox.com.au Pty Ltd's users.


CostumeBox.com.au Pty Ltd is not liable for any losses or damages caused by this website or website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


The delivery times provided by CostumeBox.com.au Pty Ltd are estimates only. CostumeBox.com.au Pty Ltd will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. CostumeBox.com.au Pty Ltd cannot be held responsible for incorrectly entered delivery addresses. Star Track has agreed to supply a service to CostumeBox.com.au Pty Ltd whereby Star Track will provide SMS or email notifications in respect of the delivery of goods to CostumeBox.com.au Pty Ltd's customers. CostumeBox.com.au Pty Ltd warrants that before supplying the mobile phone number or email address of a CostumeBox.com.au Pty Ltd customer (recipient) to Star Track, it will obtain the permission of that customer to do so, and more particularly, obtain their consent to receive SMS and/or email notifications from Star Track in respect of their parcel(s). CostumeBox.com.au Pty Ltd will keep records of its compliance with this obligation, and upon reasonable request by Star Track will produce evidence of a CostumeBox.com.au Pty Ltd's customer's consent to have this information supplied to Star Track for the purpose of receiving notifications.
By accepting these terms and conditions you consent to your personal contact information (SMS or email) being released to Star Track express couriers for the purpose of providing the customer with notifications pertaining to the progress of their parcel(s). This service is offered for the benefit of the customer and can be stopped at any time.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

CostumeBox.com.au Pty Ltd cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the Order Review page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service Immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

International Customs Charges

Some orders may incur a customs or import duty charge. CostumeBox.com.au Pty Ltd does not have any control over these charges nor are we able to advise what they will be, as it is based on the regulations & compliances of your own country. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order.


All warranties offered are the manufacturers warranties and not that of CostumeBox.com.au Pty Ltd


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and they are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Made to Order Items

You will be charged full price for any Made to Order Items, such as professional mascots - production of such items will begin after full payment is received and the item will be shipped directly from our U.S supplier, so delivery times may vary. To get an ETA of your Made to Order item contact our customer service team at Service1@costumebox.com.au or Call 02 9905 0129.

Refunds & Returns

Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. Due to health regulations, we are unable to exchange or refund on any underwear, earrings, or contact lense purchases. We recommend sending returns via Parcel Point, if product returns are not made with the recommended Parcel Point service CostumeBox.com.au Pty Ltd is not responsible for the tracking of the returned parcel may it get lost. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. Please note that the refund amount applies to product(s) purchased only, any shipping costs will not be refunded. See below for the time frame you exchange or refund must be made in:
Refunds and Exchanges (full price items) - 100 Days from date of purchase
Refunds and Exchanges (sale items) - 100 Days from date of purchase

Order Cancellations

If notified before goods have been dispatched, CostumeBox.com.au Pty Ltd can accommodate order cancellations. If items have been shipped, CostumeBox.com.au Pty Ltd reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. CostumeBox.com.au Pty Ltd is not able to make changes to an order once an order has been placed.

Copyright and Trademark Notice

This site is owned and operated by CostumeBox.com.au Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CostumeBox.com.au Pty Ltd. All software used on the site is the sole property of CostumeBox.com.au Pty Ltd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without CostumeBox.com.au Pty Ltd giving prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CostumeBox.com.au Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CostumeBox.com.au Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CostumeBox.com.au Pty Ltd shall immediately issue a credit to your credit card in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that CostumeBox.com.au Pty Ltd is not responsible for the operation of or content located on or through any such site.